Delete your Family Life account

You can delete your Family Life account yourself, in the app or on the web. Deleting is permanent and cannot be undone.

In the Family Life mobile app (iOS and Android)

1. Open Family Life and sign in.
2. Go to More, then Settings.
3. Tap Delete Account at the bottom of the screen.
4. Confirm with Delete Forever.

On the web

1. Sign in at family-life.io.
2. Open Settings and scroll to the Danger Zone.
3. Select Delete Account and confirm.

Cannot sign in, or prefer to ask us?

Email privacy@family-life.io with the subject "Account deletion request", sent from the email address registered to your Family Life account so we can match the request to your account.

When you delete your account, we erase:

• Your Family Life login and account profile (name, email address and sign-in details).
• If you are the family owner: your family's household records — calendar, finances, health records and documents, including uploaded document files.
• Stored connection credentials for services you linked, such as bank, calendar and wearable connections.
• Your sign-in sessions on every device, which end when the deletion runs.

An active subscription we bill through Stripe or PayPal is cancelled as part of the deletion so it stops renewing. If you subscribed through the App Store or Google Play, that store manages the subscription: cancel it in your store account.

• Billing and subscription records are kept without the link to your account (your account ID is replaced); amounts and dates remain. We keep them because tax and accounting obligations require a transaction record. Our payment processors also keep their own records under their own policies.
• Usage logs are retained for 12 months, as stated in our Privacy Policy.
• Security and audit logs are kept with your account identifiers (user ID, name and email) removed.
• If you are a family member rather than the family owner, your own login and profile are deleted, but the shared household records belong to the family owner and remain until the owner deletes the account. Erasing them would delete other people's records.

Our Privacy Policy (Data Retention) states that account and billing data is retained for the duration of your subscription plus 90 days and usage logs for 12 months. These periods apply only to the records listed under "Data that is kept": your login, profile and app data are erased when the deletion runs. Billing records we are required to keep for tax and accounting purposes are retained for as long as those obligations require. For details on a specific record or on backups, contact privacy@family-life.io.

If the app reports that a deletion failed, try again or contact us at the address above.

Mengel Enterprises LLC — Family Life. Email privacy@family-life.io, or see our Privacy Policy.