Privacy Policy
Family Life — Mengel Enterprises LLC
Effective Date: May 6, 2026 | Last Updated: October 21, 2026
1. Introduction
Mengel Enterprises LLC ("Company," "we," "us," or "our") operates the Family Life platform, including its website and mobile apps (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.
By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Account Information
When you register, we collect: name, email address, and billing information (processed and stored by our payment processor for website purchases, or by Apple or Google for purchases made in the iOS or Android app — we do not store full payment card details).
2.2 Family Profile Data
To provide family management features, we collect information you choose to enter, including family member names, relationships, birthdays, and household preferences. You control what family information you provide.
2.3 Financial Data
If you use financial tracking features, we may collect budget information, expense categories, and financial goals you enter. If you choose to link a bank account (available in the United States), the connection is made through Plaid: you sign in to your bank in Plaid's own screens, and we receive account names, balances and transactions. We never receive or store your bank login credentials, and we do not store full bank account or card numbers.
2.4 Health Information
If you choose to use the health features, we collect the health records you enter for family members (for example conditions, medications, allergies, appointments and providers), health profiles and emergency contacts. If you connect a wearable (Oura or Fitbit), we receive the activity, sleep and readiness data that service shares with us. Health information is visible only to members of your family account, is encrypted at rest, and is deleted when you delete it or your household's account is deleted.
2.5 Calendars and Connected Accounts
If you connect a calendar (Google Calendar, Microsoft Outlook, or Apple iCloud), we read your calendar events to show them in Family Life. If you sign in with Apple, Google or Microsoft, we receive your name, email address and a sign-in identifier from that provider.
2.6 Usage Data and Crash Reports
We automatically collect features accessed, session duration, device and browser information, and IP address. If the mobile app crashes or hits an error, a crash report (device model, operating system, app version and the error details) may be sent to Sentry, our crash-reporting provider. If you allow notifications, we store your device's push token.
2.7 Communications
We retain records of support and other communications you send to us.
2.8 Documents, Photos and Files
If you choose to, you can add photos of your pets, vehicles and homes, and upload documents and photos of documents to your family vault. In the mobile apps you pick these from your photo library or take them with your device camera; the app asks for camera or photo access only when you use these features, and never accesses your camera or library otherwise. Photos and files are stored privately for your household, are visible only to members of your family account, are sent over encrypted connections, are included when you export your household's data, and are deleted when you remove them, delete the pet, vehicle or home they belong to, or when your household's account is deleted.
3. Children's Information
Family Life is a service for adults 18 and older to manage family information. We do not knowingly collect personal information directly from children under 13. Family members' information you enter is collected and controlled by you as the account holder. If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us at privacy@family-life.io.
4. How We Use Your Information
We use information we collect to:
- Provide, operate, and maintain the Service
- Process payments and manage subscriptions
- Authenticate users and secure accounts
- Send transactional communications (billing, security alerts, service updates)
- Monitor for misuse or Terms of Service violations
- Improve the Service based on usage patterns
- Comply with legal obligations
We do not use your information for behavioral advertising and we do not sell personal information.
5. Information Sharing and Disclosure
We may share your information with:
- Service providers that operate the Service for us, each receiving only what its role needs: the providers listed in Section 10.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In connection with a merger or acquisition, with prior notice to affected users.
We do not sell personal information.
5A. AI Features
The Family Assistant is an optional AI feature. When you use it, your message and the family information needed to answer it (which can include calendar, task, finance, document or health information you have stored in Family Life) are sent to an AI model: OpenAI GPT models via Microsoft Azure OpenAI, on our own Azure OpenAI Service deployment. Family Life sends this data to no other AI provider. The app asks your permission before the first time any of your data is sent to the AI model, and you can withdraw that permission at any time in Settings; the Assistant then stays off until you allow it again. Your data is not used to train AI models.
6. Data Security
We implement TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and Microsoft Azure monitoring. No method of transmission is 100% secure. We will notify affected users of a data breach as required by law.
7. Data Retention
Account and billing data is retained for the duration of your subscription plus 90 days. Usage logs are retained for 12 months. Family profile data is deleted upon account termination. You may request deletion at any time.
Free-trial abuse prevention: each household and each person may receive the free trial once. To enforce this, when a trial starts or a paid subscription begins (and when a member leaves a household that has had one), we keep a small eligibility record that is not removed when an account is deleted. It holds one-way cryptographic hashes (SHA-256) of the email address and of the Apple, Google or Microsoft sign-in identifiers - never the readable address or identifier - together with internal household and account reference numbers, whether the record is for a trial or a subscription, the plan, how it was purchased (for example the App Store or Google Play), a purchase reference and the date. We use these records only to decide whether a free trial can be offered, and for no other purpose.
8. Cookies and Tracking
We use cookies and Microsoft Application Insights to maintain authentication sessions and analyze usage. You may manage cookies through your browser settings.
9. Your Rights
9.1 All Users
You may access or update account information through platform settings. You may request deletion by contacting privacy@family-life.io, or follow the steps on our Delete your account page.
9.2 California Residents (CCPA)
If you are a California resident, you have the right to Know, Delete, and Opt-Out of Sale (we do not sell personal information). Email privacy@family-life.io with "CCPA Request" in the subject. We will respond within 45 days. We will not discriminate for exercising these rights.
10. Third-Party Services
The third parties that process data for Family Life:
- Microsoft Azure: hosting, database and file storage; Azure OpenAI Service (AI features, Section 5A); Azure Communication Services (account and notification email); Application Insights (service monitoring).
- Apple, Google and Microsoft: optional sign-in (Sign in with Apple, Google, Microsoft); calendar connections you choose (iCloud, Google Calendar, Outlook).
- Plaid: bank account linking, if you choose it (United States).
- Oura and Fitbit: wearable data, if you connect them.
- Expo push service, which relays notifications to Apple Push Notification service and Google Firebase Cloud Messaging, if you allow notifications.
- Sentry: crash reports from the mobile app.
- Stripe and PayPal: website payments. Apple App Store and Google Play: in-app purchases.
Each has its own privacy policy.
11. Google User Data and Limited Use
When you connect your Google Account to sync your calendar, Family Life requests read-only access to your Google Calendar data (the https://www.googleapis.com/auth/calendar.readonly scope). We use this access solely to read and display your calendar events inside Family Life. We do not create, modify, or delete events in your Google Calendar, we do not use Google user data for advertising, and we do not sell it.
Family Life's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is accessed only to provide the calendar features you request, is not transferred to third parties except as needed to operate those features, is not used for advertising, and is not accessed by humans except with your consent or for security, abuse-prevention, or legal purposes. You can disconnect your Google Account at any time in Settings → Connected Accounts, which revokes our access and deletes the stored tokens.
12. Changes to This Policy
We may update this Privacy Policy and will notify you of material changes via email or in-app notification.
13. Contact Us
Mengel Enterprises LLC — Family Life
Privacy: privacy@family-life.io
General: legal@family-life.io